PRECISION COACHING

Privacy and cookies

Updated 1 October 2026

Who is responsible for your information?

Precision Coaching is operated by Precision Rewards Ltd, 68 Summers Road, Godalming, Surrey, United Kingdom, GU7 3BE. Precision Rewards Ltd is the controller of the personal information we use to handle your enquiries and provide our services. Contact info@precision-coaching.co.uk about this notice or your information.

Enquiries and coaching

When you contact us, we receive the information you choose to provide, such as your name, email address, phone number, message and coaching goals. We use it to respond, discuss suitable support and arrange services you request. Please do not put sensitive medical information in the website enquiry form. If health information is needed for coaching, we will explain the purpose and appropriate arrangements separately before collecting it.

We rely on taking steps at your request before entering a contract, and performing that contract, where applicable. For other enquiries and routine business administration we rely on our legitimate interests in responding and operating our coaching business. We may also retain records where required by law. Sending an enquiry does not subscribe you to marketing emails.

Starting coaching

The Start Coaching page has a short contact form that records an onboarding request in HubSpot. Completing the downloadable documents is optional at this stage. Completed onboarding documents and PAR-Qs can be emailed to info@precision-coaching.co.uk, received by Will and Raya Usher, to review your onboarding and allocate a coach. The website does not upload those documents or send their contents to HubSpot. Contact us to agree an alternative method before sending health information if you prefer.

Downloadable athlete forms

The Athlete Forms page provides blank documents for you to download and complete on your own device. Choosing a coach opens an email draft addressed to that coach. You must attach your completed document and send the email yourself; the website does not upload the document, collect its answers or send them to HubSpot. Check the recipient before sending. If you prefer another way to return health information, contact your coach to agree suitable arrangements.

Who receives information?

Our authorised team uses HubSpot to receive and manage enquiries. Our website is hosted through OpenAI Sites and its hosting infrastructure, including Cloudflare. Providers may process technical information such as IP address, browser details and security logs to deliver and protect their services.

If you choose TriDot, RunDot or another partner service, information you submit there is handled under that provider’s privacy notice. A link to a partner does not automatically send them your enquiry. We may share information with professional advisers or authorities where necessary for our legal obligations.

Cookies and external content

The HubSpot forms on our Contact and Start Coaching pages load automatically when you visit those pages. They connect to HubSpot and include Google reCAPTCHA for spam protection. The Juicer Instagram feed loads only when you choose it. YouTube videos use the privacy-enhanced player and load when you press play; preview images may be requested from YouTube beforehand. Spotify podcast players load only when you choose “Load podcast player”. These services receive connection information and may use cookies, local storage or similar technologies. You can also contact us by email or telephone instead of submitting a form.

We load Google Analytics only after you choose “Allow analytics”. It measures page visits, traffic sources, tool actions, duck hunt actions and enquiry actions. We send page paths without query strings, and do not send form answers, names, email addresses, personal training inputs or plan results. Google receives technical connection information and uses analytics cookies to distinguish visits. Advertising storage and personalization are disabled. Analytics consent is optional and can be withdrawn using “Cookie settings”; withdrawing stops analytics and clears its cookies on this site. Your choice is stored on your device for up to 180 days, and analytics cookies are set for up to 180 days. Rejecting analytics does not prevent you from using the website. Hosting and sign-in services may use necessary storage for security and authentication. Choices to load optional social and media embeds last for the current page visit; reloading resets them. You can manage or clear existing cookies through your browser.

Read the providers’ information: HubSpot, Juicer, Instagram, Google and YouTube, and OpenAI.

Duck hunt competition

Read the campaign privacy notice and competition terms.

When a duck hunt campaign is running, a necessary cookie remembers an anonymous hunt session for up to 90 days. Found ducks and progress are stored with that session. If you complete the hunt and enter, we store your email address, entry time, acceptance of the rules, eligibility review and draw records to administer the competition. We send an entry confirmation with optional TriDot and RunDot training-trial links, and contact selected winners or reserves. This does not subscribe you to marketing. Email confirmations are processed by Resend on our behalf. Choosing a training-trial link takes you to that provider’s website, where its own terms and privacy notice apply; we do not automatically enrol you in a trial. Competition records are kept to administer the prize and handle entry queries; contact us about access, correction or deletion. The campaign rules explain eligibility and prize handling.

Where information is processed

Service providers may process information outside the UK. Where we transfer personal information internationally, applicable safeguards are required, such as an adequacy decision or approved contractual safeguards. Provider notices explain their locations and transfer arrangements; contact us for information about arrangements relevant to your data.

How long we keep information

For enquiries that do not become clients, we keep your information for 24 months after our last contact, then delete it, unless a legal obligation or dispute requires longer retention. Client, contract and accounting records are retained according to the service relationship and applicable legal requirements. Contact us for the retention criteria relevant to your records.

Control Centre access records

Authenticated Control Centre visits are recorded with your account identifier, email address, first and latest visit time, visit count and successful sign-in count. Only Will Usher can view this report. We rely on legitimate interests in managing approved access and understanding team use. This does not record passwords, verification codes, IP addresses, page content or reading time. Records are retained for up to 12 months after the latest visit and removed on the next activity update. Contact us to exercise your rights, including objection to legitimate-interest processing.

Your choices and rights

Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, object to processing based on legitimate interests, or request a portable copy. Where processing is based on consent, you can withdraw it without affecting earlier lawful processing. Contact us using the email above. You may also complain to the Information Commissioner’s Office.

You can browse without submitting an enquiry. We need enough contact information to reply if you want a response. We do not use website enquiries to make solely automated decisions with legal or similarly significant effects. Changes to this notice will be shown here.